Student Services

We’ve earned our reputation as the friendliest campus in the South by welcoming our students with all the support and resources they need for a successful online academic journey. Explore the many ways you can enrich your experience at JSU.

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Course-Related Technical Support

Your online coursework is delivered through Canvas, our Learning Management System (LMS), which is accessed using your MyJSU login credentials. Online@JSU can assist you with course-related technical issues, or you may contact Canvas Support directly for assistance with Canvas or Canvas Studio. To contact Online@JSU, email [email protected] or call 256-782-8172.  Direct Canvas Support is available by calling (877) 404-2235 or by selecting chat or self-help options from the Help area in Canvas global navigation.

Non-Course-Related Technical Support

The Technology Support Center can assist you with issues related to MyJSU, Gamecock Electronic Mail (GEM), DUO (two-factor authentication) and other software related issues. To contact them, submit a support ticket, email [email protected] or call 256-782-8324.

Financial Aid

Learn about the many forms of financial assistance that may be available to you. JSU’s Financial Aid Office has helpful information on methods of financing your online education, including scholarships, loans, military benefits and student employment opportunities.

Course Materials 

Once you are logged onto Canvas, you can take advantage of JSU’s FirstDay™ program, which provides access to digital textbooks and other course-required materials on or before the first day of class.

The Office of the Registrar

The Office of the Registrar assists students and alumni by fulfilling requests for official transcripts, providing academic calendars, processing transfer credits and enrollment verifications, and preparing for commencements each term.

Graduate Studies

Graduate Studies is made up of highly qualified staff that provide students with instruction, guidance and direction from the time of admission application through the degree completion certification process. Our admission team works closely with departments to maintain a smooth and unbiased admission process, while our certification office provides guidance on student academic standing, thesis processes and degree completion requirements. Graduate Studies collaborates with academic departments to develop competitive graduate programs that meet the needs of students as well as workforce development across regions.

Student Success Center

Dedicated to helping you achieve your greatest potential as an online student, our Student Success Center offers free comprehensive academic support services. Tutoring sessions can help you develop stronger learning skills and content-specific knowledge, while supplemental instruction consists of peer-led study groups.

The JSU Writing Center 

The JSU Writing Center can assist with both written and verbal communication at any stage of the writing process, from ideation through final review. Students may book one-on-one online consultations, participate in topical workshops or view videos of previously recorded workshops.

Houston Cole Library

Online students can access the Houston Cole Library as well as the collections of other major Alabama academic libraries. Connect with a librarian via Ask a Librarian and learn more about services specific to online learners.


As part of our holistic commitment to student success, ULifeline is JSU’s online resource to support your mental health. Virtual counseling services are available at no cost to all currently enrolled online students. The website also has helpful information on a wide range of topics, from anger and alcohol abuse to stress management and conflict resolution.

Business/Industry Partnerships

JSU maintains strong connections to businesses and industries through our Business/Industry Partnerships program. Partners participate in JSU career fairs and recruiting activities, and if your current employer is a JSU business/industry partner, you may be eligible to receive a tuition discount or waived application fees.

Military & Post Traditional Student Services

JSU’s diverse student population includes a large component of active and retired members of the military. As part of our Military & Post Traditional Student Services, assistance is available on a wide range of topics, including both federal and state military benefits.

Office of Diversity and Inclusion

At JSU, our commitment to providing equal educational opportunities to individuals of all abilities includes website accessibility to all. If you are having difficulty accessing our online content, use the Web Accessibility Issue Report Form to let us know. Or contact the Office of Diversity and Inclusion at 256-782-8565.


Whether you earn your degree on campus or online, graduation is a milestone to be celebrated. Online students are welcome to participate in the in-person commencement ceremony. Follow these graduation checklists to be part of this exciting event.

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